Responsible Gaming on the 1919 Platform
1919 believes that online entertainment should be enjoyed in a healthy and controlled manner. This page provides guides, self-control tools, and information to help you play wisely, maintain a balanced lifestyle, and seek help when needed.
1919's Commitment to Healthy Gaming
1919 takes our social responsibility to all users in Malaysia seriously. Online entertainment should be an enjoyable, controlled activity — not a source of financial stress or emotional distress. We are committed to providing a safe, fair and responsible gaming environment.
As a platform that puts user wellbeing first, 1919 provides a range of self-exclusion tools accessible directly from your account settings. We also do not target advertising at individuals who have set limits or chosen to take a break from the platform. User trust is at the core of every decision we make.
Remember that online gaming is for entertainment purposes only. Game outcomes depend on chance and cannot be guaranteed. Never use money set aside for essentials such as food, bills, or loan repayments as betting funds.
Recognise the Signs of Risky Behaviour
It's important to recognise the early signs when gaming begins to affect daily life. The sooner you notice, the easier it is to take the right steps. Watch for the following signs in yourself or someone you care about:
- Borrowing money or selling assets to fund play
- Neglecting bills or debts by prioritising betting
- Feeling the urge to chase losses
- Hiding how much money has been spent
- Feeling anxious, irritable or stressed when unable to play
- Neglecting work, family or responsibilities because of gaming
- Unable to stop even when you have intended to do so
- Using gaming as an escape from problems
If you identify any of the signs above in yourself, consider using the self-control tools available in your 1919 account or reach out for professional support. Acknowledging the problem is a brave and important first step.
Available Self-Control Tools
1919 provides several self-control tools that you can use at any time through your account settings. These tools are designed to help you stay fully in control of your gaming activity.
Set daily, weekly or monthly deposit limits in MYR to control how much you add to your account. Limits take effect immediately and can only be reduced with immediate effect.
Set a time limit for each gaming session. Once the limit is reached, the system will send a reminder and you can choose to take a break before continuing.
Choose to take a break from the platform for 24 hours, 7 days, or 30 days. During the break period, you will not be able to log in or make any new transactions on your 1919 account.
Choose to self-exclude from the platform for an extended period. Contact the 1919 support team for assistance activating this option in writing.
To activate any of the above controls, log in to your account and go to Account Settings, or contact our support team via live chat or email at [email protected].
Tips for Setting Time and Budget Limits
Setting clear limits before you play is a best practice that 1919 encourages for all users. A planned approach helps you enjoy your gaming experience without financial or emotional stress.
Smart Budget Limits
- Set the maximum amount you can afford to spend each month — and stick to that limit without exception
- Treat money spent on gaming as an entertainment expense, not an investment
- Do not try to recover losses by wagering more money
- Keep a personal record of how much you spend each month
Healthy Time Limits
- Keep gaming sessions to durations that do not interfere with sleep, work or family time
- Take short breaks every 30–60 minutes while playing
- Do not play when you are stressed, feeling low, or under the influence of alcohol
- Make sure gaming does not replace social activities or other hobbies you enjoy
Minor Protection
1919 has a strict zero-tolerance policy against platform use by anyone under 18. Account registration requires users to confirm they meet the minimum legal age as stipulated under Malaysian law.
Should we suspect that any account is owned or being used by an underage individual, that account will be suspended immediately until satisfactory age verification is provided. Any balance in the account will be handled in accordance with established procedures.
To parents and guardians: if you share a device with children or teenagers at home, we encourage you to:
- Do not save your 1919 account password on shared devices
- Use parental control software on devices accessed by children
- Log out of your account when you are done using the platform
- Have open conversations with your children about the risks of online gambling
- Age verification during registration
- Identity verification (KYC) for withdrawals
- Immediate account suspension if underage use is suspected
- No advertising targeting children or minors
- Support for parents to report concerns via [email protected]
Life Balance & Professional Support
Gaming is just one small part of a balanced life. If you find it taking over time that should be spent with family, friends, or on your health and career — it's time to pause and reassess.
1919 encourages users who feel they need help to reach out for professional support. A range of assistance resources is available in Malaysia for individuals facing gambling-related issues:
Call Talian Kasih: 15999 (available 24 hours) for emotional and crisis support. Free for all users in Malaysia.
Talk openly with a trusted family member or friend about your concerns. The support of loved ones is often the strongest motivation for making positive changes.
Government hospitals and community health clinics offer counselling services. Speak to your medical practitioner for a referral to an appropriate specialist.
The 1919 support team can also help you activate any self-control tools or answer questions about your account. Reach us via live chat on the platform or by email at [email protected]. We're here to listen and help, without any judgement.
Start a Healthier Experience Today
Log in to your 1919 account to access self-control tools, or visit our FAQ page for more information on how to use the platform responsibly.