1919 Platform Privacy Policy — Protecting Your Data
This Privacy Policy explains how the 1919 platform collects, uses, stores, and protects your personal information. Please read this document carefully to understand your rights as a user and our commitment to data security.
1Information We Collect
1919 collects several categories of information from users during registration and ongoing use of the platform. This information is necessary to keep the platform running securely and to deliver a relevant experience to each user.
- Full name and date of birth
- Email address and phone number
- Password (stored in hashed form)
- Identity verification information (if requested)
- Country and city of residence
- IP address and browser type
- Device type and operating system
- Cookie data and session usage
- In-platform activity records
- Transaction and betting history
- Payment method used (FPX, TNG, etc.)
- Deposit and withdrawal records in MYR
- Transaction verification details
- Masked bank account number
- Live chat conversation history
- Emails sent to the support team
- User feedback and complaints
- Information shared during the support process
2Purpose of Information and Cookie Usage
Why We Use Your Information
All information collected by 1919 is used exclusively for legitimate platform operations and service improvement. We do not sell users' personal data to any third party for advertising purposes. The primary purposes for which data is used are:
- Verifying user identity and maintaining account security
- Securely processing deposits and withdrawals in MYR
- Providing responsive and relevant customer support
- Preventing fraud, money laundering, and other illegal activities
- Complying with applicable legal and regulatory requirements
- Sending important account-related notifications (not unauthorised advertising)
Cookies & Tracking
1919 uses cookies to store session preferences, maintain login security, and analyse usage patterns in aggregate. Session cookies are automatically deleted when you close your browser. Persistent cookies are used to remember your language settings and display preferences. You may disable cookies through your browser settings, though this may affect certain platform functions.
3Data Storage, Security, and Sharing
How Data Is Stored and Protected
1919 platform user data is stored on servers protected by industry-grade encryption. All communication between your device and our servers is secured with SSL/TLS encryption, ensuring that data in transit cannot be intercepted or read by unauthorised parties.
Access to user personal data within our internal systems is restricted to authorised personnel only, and all access is logged for audit purposes. User passwords are never stored in plain text — they are all processed through a one-way, irreversible hashing algorithm.
Third-Party Sharing
1919 does not share, sell, or rent users' personal information to third parties for marketing or advertising purposes. However, data may be shared in the following limited circumstances:
- Payment processors handling MYR transactions (bound by strict confidentiality agreements)
- Law enforcement authorities when required by court order or applicable legislation
- Technical service providers supporting platform operations, subject to data processing agreements
- SSL/TLS encryption for all data traffic
- Passwords are stored in hashed form
- Internal access is restricted and audited
- Continuous monitoring for suspicious activity
- Secure data backup with recovery procedures
- Two-factor authentication (2FA) is available for user accounts
4User Rights Over Personal Data
As a 1919 platform user, you have the following rights regarding your personal data. Requests relating to these rights may be submitted via the support email or in-platform live chat.
You have the right to request a copy of the personal data we hold about you. Requests will be processed within a reasonable timeframe once your identity has been verified.
If any information we hold about you is inaccurate or out of date, you may request a correction through your account settings or by contacting 1919 customer support.
You may request the deletion of your account and personal data, subject to record retention requirements for legal compliance and ongoing investigations.
Data rights requests must be submitted in writing to [email protected] with sufficient proof of identity. The platform will respond with a decision within the timeframe required by applicable law.
5Policy Changes and How to Contact Us
Amendments to This Privacy Policy
1919 reserves the right to amend this Privacy Policy from time to time in line with changes in legislation, technical requirements, or the way we operate our services. Any material changes will be communicated to users via in-platform notifications or by email to the registered address. It is the user's responsibility to check this page periodically.
Continued use of the 1919 platform after any amendments take effect will be considered acceptance of the updated terms. If you do not agree with the changes, please discontinue use of the platform and contact support to close your account.
Data Retention Period
Active account data is retained for as long as the account remains active. Once an account is closed, personal data will be kept for the minimum period required by applicable law for financial record-keeping, fraud prevention, and dispute resolution purposes. Data that is no longer needed will be securely deleted or anonymised.
- Version: 2026
- Language: Bahasa Melayu
- Applicable to: All 1919 platform users
- Email: [email protected]
- Question: Check the FAQ page
For any enquiries regarding this Privacy Policy, contact our support team via in-platform live chat or by email at the address above.